Who we are
Our website address is: https://www.elanti.co.za.
What personal data we collect and why we collect it
We collect various types of information for different purposes to provide and improve our service to you.
- Account Registration & Purchases: When you create an account, place an order, or subscribe to our newsletter, we collect personal data such as your name, email address, shipping address, billing address, phone number, and payment information. This data is essential for processing your orders, delivering products, handling payments, and providing customer service.
- Contact Forms & Customer Service: If you contact us via our website forms, email, or phone, we collect the information you provide (e.g., your name, email, query details) to respond to your inquiries and offer support.
- Cookies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information.
- Preference cookies: These remember your choices and settings (e.g., currency, region, shopping cart contents) for a more personalized experience.
- Security cookies: For security purposes, such as preventing fraudulent logins.
- If you have an account and you log in to this site, we will set temporary cookies to remember your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
- Analytics: We use third-party analytics services (e.g., Google Analytics) to collect data about your interactions with our website. This includes your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data is anonymized where possible and helps us understand user behavior to improve our website and services.
- Embedded content from other websites: Articles on this site (or product descriptions) may include embedded content (e.g., videos from YouTube, images, articles from external blogs). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How we use your data
We use the collected data for various purposes:
- To process and fulfill your orders, including payment processing and shipping.
- To provide and maintain our Service.
- To notify you about changes to our Service.
- To provide customer support.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide analysis or valuable information so that we can improve the Service.
- To monitor the usage of the Service.
- To detect, prevent, and address technical issues.
- To send you newsletters, marketing or promotional materials, and other information that may be of interest to you, based on your preferences.
Who we share your data with
We may share your personal data with third-party service providers to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties include:
- Payment Processors: To securely process your payments (e.g., PayFast, PayPal).
- Shipping & Logistics Partners: To deliver your orders (e.g., courier companies).
- Marketing & Analytics Service Providers: To help us understand website usage and run marketing campaigns (e.g., Google Analytics, email marketing platforms).
- Artisan Partners: Limited necessary data (e.g., order details for production, but generally not personal customer data directly) to facilitate order fulfillment for bespoke items.
- Legal Compliance: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of eLanti, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
How long we retain your data
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations (e.g., tax and accounting), resolve disputes, and enforce our legal agreements and policies.
If you leave a comment, the comment and its metadata are retained indefinitely. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Your data, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there. We ensure appropriate safeguards are in place for such transfers.
Visitor comments may be checked through an automated spam detection service.
How we protect your data
The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include secure servers, encryption, and regular security audits. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
Your contact information
If you have any questions about this Privacy Policy, please contact us:
- By email: customerservices@elanti.co.za
- By phone number: 081 784 9669
Last updated: [Current Date, e.g., June 16, 2025]